Self-directed Support payment card queries and contact us

This page has contact information to help you with any questions about your Self-directed Support (SDS) payment card and account.

The card is provided by our partner Prepaid Financial Services (PFS).

If you have any questions about your care and support, please contact your Social Worker, Care Manager, Enablement and Support Coordinator, Local Area Coordinator or Family Support Worker (these roles collectively called Practitioner).

If you have a query about your SDS card or account please call the appropriate number:

Query Who to contact Telephone number When available
Queries about your financeNot received a new card after the old one expiredChange of address Social Work Finance team Adult Services:
01467 539827
Children’s Services:
01467 537606
Monday to Friday, 9am to 5pm
 Queries about the cardBalance and payments enquiriesUnknown transaction on the accountLost or stolen cardMaking a payment to a carerDeclined transactions despite funds being availableForgotten PIN PFS Customer Service Team  01467 442011Quote your unique CardHolder ID (CHID), a 12 digit number starting with 20000 which is in your initial payment card letter Monday to Friday, 8:30am to 5:30pm
 PIN retrievalLost or stolen cardReplacement card PFS Automated Service 0203 468 4112
0203 327 1991
0207 183 2248
Available 24/7
General queries about your SDS card or account Cornerstone SDS 01467 530520  

Or for help with non-urgent queries you can email