Reporting non-emergency council house repairs
We are having issues with the online form which we are working to resolve but this might delay our response time. We apologise for any inconvenience caused.
If you need to report a non-emergency council house repair please use our online form. If you are in sheltered housing accommodation your Sheltered Housing Officer can help you to arrange repairs.
If the issue poses a threat to someone's safety or could cause significant damage to your building, please report it as an emergency repair.
Requesting a repair
When requesting a repair you should:
- Arrange a time when it is convenient for you to be at home
- Provide a contact number in case we need to contact you
- Let us know of any disability or impairment that may affect our ability to gain access to the property, so that we can act accordingly
Work may be disrupted if tenants, household members or any of our staff develop symptoms of COVID-19. Please advise us if anything changes before your appointment.
View advice about what to do if you have frozen or burst water pipe.
If you are requesting more than one repair, you can do that by completing the form once. The form allows you to select multiple areas that need repair.
What happens after
Once you have made arrangements for your repair, there are a number of things you should do to make sure we can carry out our job as quickly, effectively and safely as possible, and to minimise inconvenience to you.
Before we arrive to carry out the work, it is your responsibility to:
- Make sure there is a responsible person present to allow our operative access to the repair. This person needs to stay for the duration of the repair
- Clear the area around the repair before our operative arrives to carry out the work. This may include lifting carpets, laminate flooring, clearing work surfaces, emptying cupboards, taking down curtains or moving furniture from the area
- Keep pets and young children away from the area of the repair whilst work is in progress