We have decided to close all offices to the public with immediate effect and we no longer accept cash or cheque payments. Please use our online services or call us through the Contact Centre to make a payment or get the help, advice and support you require. The hubs opened in our schools will continue to operate as planned.
View further updates on coronavirus (COVID-19).
Our Housing Support Outreach Service is a free, short term service. We can assess your circumstances and give low level housing support to help you resolve a crisis and improve your skills and confidence to take control of your life and make your own decisions about your future.
If you need longer term support, we can arrange an assessment with a Housing Officer (Support) who may be able to commission a longer term housing support package to suit you. This service is available free of charge if you are homeless or at the risk of becoming homeless, and have been assessed as needing help so you can stay, or become independent, in your own home. Otherwise there may be a charge for this type of housing support, but you can request a financial assessment. This assessment may cancel, or reduce, the cost of the service charged to you.
For more information about the help and support our Housing Support service can give you please view our Housing Support service leaflet (pdf 379KB).
Find out more about:
- What the service can help you with
- What the service can't help you with
- The role of your housing support officer
- Access to your data
- Contact us
If you are aged 16 and living in Aberdeenshire you may self refer, or be referred, to the Housing Support service by your Housing Officer, Careers Officer, Social Worker or any other person who may be working with you.
You can be living in any type of accommodation in Aberdeenshire.
Depending upon your assessed needs Housing Support can help you to:
- manage your money, bills and budget
- settle you into a new home - for example sorting out your gas and electric supplier
- point you to other services
- help you report repairs, sort out rent and other tenancy issues
- help you to arrange, and prompt you to attend, appointments and meetings
- help you fill in forms and write letters
- support you with leisure, skills, and employment opportunities
- prompt and support you to develop or maintain independent living skills
The Housing Support service can't help you with:
- managing your finances for you
- paying your bills for you
- giving you personal care or helping with washing and dressing, we will help you to apply for home care services
- doing housework, cooking or carry out repairs for you, we will help you to report repairs or apply for home care services
- bringing prescriptions to your home or giving you medicines or tablets
- doing your washing or ironing
- going with you on outings or social events
- giving counselling, we will help you to access counselling services
- settling disputes between you and other people, we will help you access mediation services
Your Housing Support Officer Support will carry out an assessment by talking to you to find out what your needs are and what sort of support would be best for you. We will talk to you about your circumstances, your past experiences, your situation now and what you would like to achieve in the future. Your Housing Support Officer will help you put a support plan together. The plan will list your goals, such as changes that you want to make. Your Housing Support Officer will aim to help you improve your skills and confidence and achieve the best outcomes for you.
Your Housing Support Officer will regularly review your support needs to make sure the support you are getting is what you need.
View our Access to Personal Files leaflet (pdf 135KB) to find out more about the council's duty towards you when accessing your data, your rights on how we use that data and how you can access your information.
If you need more information, or have any questions, about our Housing Support service, please contact us on 03456 08 12 03.